Socelec

Preguntas frecuentes

  1. Verifique si el enchufe de la antena está suelto o si el cable no está en buen estado.
  2. Verifique el tipo de antena (VHF/UHF).
  3. Ajuste la orientación y posición de la antena.
  4. Intente utilizar un amplificador de señal.

1. Verifique si el suministro de alimentación está conectado.

1. No utilice otros electrodomésticos como secador de cabello cerca del televisor y ajuste la orientación de la antena para reducir la interferencia. 

  1. Utilice una antena en una posición alta.
  2. Ajuste la orientación de la antena.

1. Ingresea All Settings > Picture > Picture Mode Settings > Color setting(Todas las configuraciones> Imagen> Configuración de modo de imagen> Configuración de color) para aumentar la saturación del color. 

  1. Ajuste el volumen a un nivel adecuado.
  2. Pulse el botón en el control remoto para cancelar El modo silencio.
  1. Verifique si el cable de señal está suelto o si se cae. Vuelva a conectar el cable.
  2. El dispositivo que este conectado puede estar en modo de espera, reinícielo.
  1. Mueva el objeto que bloquee el sensor receptor.
  2. Reemplace las baterías.
  1. Actualice el ancho de banda de su red a uno superior.
  2. Reemplace con otras direcciones para obtener mejores recursos.

1. Desconecte primero la fuente de alimentación y conéctela después de 1 ó 2 minutos. Luego vuelva a encender el televisor. 

1. Si tiene consultas, por favor contáctenos a los siguiente números:

StarGold – GEA: 099 876 7587 – 04 259 2244
LG: +507 800 54 54
Samsung: 1-800-72-6786

 

01. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

03. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

04. Returns, exchanges and complaints

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
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